Course Modules

HUMAN BEHAVIOR IN ORGANIZATION (ORGANIZATIONAL BEHAVIOR)

HUMAN BEHAVIOR IN ORGANIZATION (ORGANIZATIONAL BEHAVIOR)
Module Completed Module In Progress Module Locked
HUMAN BEHAVIOR IN ORGANIZATION (ORGANIZATIONAL BEHAVIOR) 6073  
  • Page
    INTRODUCTION INTRODUCTION
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Course Home

Course Home
Module Completed Module In Progress Module Locked
Course Home 6373  
  • Page
    Welcome! Welcome!
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  • Discussion Topic
    Frequently Asked Questions Frequently Asked Questions
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  • Attachment
    OWL Purdue Style Guide 2016.pdf OWL Purdue Style Guide 2016.pdf
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MODULE 1 INTRODUCTION TO HBO

MODULE 1 INTRODUCTION TO HBO
Module Completed Module In Progress Module Locked
MODULE 1 INTRODUCTION TO HBO 24121  
  • Page
    INTRODUCTION INTRODUCTION
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    ENGAGE ENGAGE
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    EXPLORE EXPLORE
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  • Page
    EXPLAIN EXPLAIN
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  • Page
    ELABORATE ELABORATE
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  • Page
    Phase 5: EVALUATE Phase 5: EVALUATE
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MODULE 2 HUMAN BEHAVIOR IN ORGANIZATION

MODULE 2 HUMAN BEHAVIOR IN ORGANIZATION
Module Completed Module In Progress Module Locked
MODULE 2 HUMAN BEHAVIOR IN ORGANIZATION 24070  
  • Page
    INTRODUCTION INTRODUCTION
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  • Attachment
    HBO_Module 2.docx HBO_Module 2.docx
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MODULE 3 EMOTIONS AND MOODS

MODULE 3 EMOTIONS AND MOODS
Module Completed Module In Progress Module Locked
MODULE 3 EMOTIONS AND MOODS 28455  
  • Assignment
    READING READING
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Attachment
    robbins_eob11_inppt03 EMOTIONS & MOODS.pptx robbins_eob11_inppt03 EMOTIONS & MOODS.pptx
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MODULE 4 PERSONALITY AND VALUES

MODULE 4 PERSONALITY AND VALUES
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MODULE 4 PERSONALITY AND VALUES 31645  
  • Attachment
    HBO CHAP 4 Personality and Values.pptx HBO CHAP 4 Personality and Values.pptx
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 5: PERCEPTION AND INDIVIDUAL DECISION-MAKING

Module 5: PERCEPTION AND INDIVIDUAL DECISION-MAKING
Module Completed Module In Progress Module Locked
Module 5: PERCEPTION AND INDIVIDUAL DECISION-MAKING 40420  
  • Page
    PERCEPTION AND INDIVIDUAL DECISION-MAKING-2 PERCEPTION AND INDIVIDUAL DECISION-MAKING-2
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    Case Study: Seattle Community Association Case Study: Seattle Community Association
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Module 6: MOTIVATION CONCEPT

Module 6: MOTIVATION CONCEPT
Module Completed Module In Progress Module Locked
Module 6: MOTIVATION CONCEPT 40421  
  • Attachment
    Chap 6 MOTIVATION CONCEPTS.pptx Chap 6 MOTIVATION CONCEPTS.pptx
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Module 7: MOTIVATION- FROM CONCEPTS TO APPLICATIONS

Module 7: MOTIVATION- FROM CONCEPTS TO APPLICATIONS
Module Completed Module In Progress Module Locked
Module 7: MOTIVATION- FROM CONCEPTS TO APPLICATIONS 40422  
  • Attachment
    robbins_eob11_inppt07 MOTIVATION_ FROM CONCEPTS TO APPLICATIONS.pptx robbins_eob11_inppt07 MOTIVATION_ FROM CONCEPTS TO APPLICATIONS.pptx
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MODULE 8: FOUNDATION OF GROUP BEHAVIOR

MODULE 8: FOUNDATION OF GROUP BEHAVIOR
Module Completed Module In Progress Module Locked
MODULE 8: FOUNDATION OF GROUP BEHAVIOR 40423  
  • Attachment
    robbins_eob11_inppt08 FOUNDATIONS OF GROUP BEHAVIOR.pptx robbins_eob11_inppt08 FOUNDATIONS OF GROUP BEHAVIOR.pptx
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Module 6: Communication; Working in Groups; Conflict Management

Module 6: Communication; Working in Groups; Conflict Management
Module Completed Module In Progress Module Locked
Module 6: Communication; Working in Groups; Conflict Management 6379  
  • Context Module Sub Header

    Read: Denhardt et al. Chapter 9-11 pp. 249-349

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    72-Hour Panic Discussion Board 72-Hour Panic Discussion Board
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Module 7: Organizational Behavior and the Public Interest

Module 7: Organizational Behavior and the Public Interest
Module Completed Module In Progress Module Locked
Module 7: Organizational Behavior and the Public Interest 6380  
  • Context Module Sub Header

    Read: Denhardt et al. Chapter 14, pp. 425-431

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Attachment
    Read: Schein Organizational Culture.pdf Read: Schein Organizational Culture.pdf
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • External Url
    Watch: Dan Pallotta, The Way We Think About Charity is Dead Wrong Watch: Dan Pallotta, The Way We Think About Charity is Dead Wrong
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    Optional Full-Class Discussion: Organizational Culture and the Culture of Nonprofit Assessment Optional Full-Class Discussion: Organizational Culture and the Culture of Nonprofit Assessment
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  • Context Module Sub Header

    Optional Virtual Office Hour on 7/19 from 7-8 PM MDT (Zoom session, see web meetings tab)

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 8: Course Wrap-Up & Synthesis

Module 8: Course Wrap-Up & Synthesis
Module Completed Module In Progress Module Locked
Module 8: Course Wrap-Up & Synthesis 6381  
  • Discussion Topic
    Full Class Discussion: Course Reflection Full Class Discussion: Course Reflection
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Module 1: Getting to know each other; Introduction to organizations and management June 5-11

Module 1: Getting to know each other; Introduction to organizations and management June 5-11
Module Completed Module In Progress Module Locked
Module 1: Getting to know each other; Introduction to organizations and management June 5-11 6374  
  • Discussion Topic
    Introductory Activity Introductory Activity
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  • Attachment
    Read: Selznick "Foundations of the Theory of Organization" Read: Selznick "Foundations of the Theory of Organization"
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  • Context Module Sub Header

    Read: Denhardt et al. Ch. 1, pp. 1-16, For all Denhardt chapters, content and activities on blue pages at end of chapter are optional

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  • Discussion Topic
    Discussion: Management Excellence Framework Discussion: Management Excellence Framework
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  • External Url
    Watch: Intro Lecture Video Watch: Intro Lecture Video
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Module 2: Organizational design; Emotional labor in public service June 12-18

Module 2: Organizational design; Emotional labor in public service June 12-18
Module Completed Module In Progress Module Locked
Module 2: Organizational design; Emotional labor in public service June 12-18 6375  
  • External Url
    Watch: Short Week 2 Lecture Video Watch: Short Week 2 Lecture Video
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    Read: Denhardt et al. Chapter 2 pp. 17-59

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    Read: Mastracci et al., Chapters 1-2, pp. 3-40

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Attachment
    Read: Mintzberg Structure in 5's A Synthesis of the Research on Organization Design.pdf Read: Mintzberg Structure in 5's A Synthesis of the Research on Organization Design.pdf
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    Discussion: Learning to Identify the Emotive Component of Your Work Discussion: Learning to Identify the Emotive Component of Your Work
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  • Attachment
    Watch: Guest Lecture by Ida Drury_zoom_0.mp4 Watch: Guest Lecture by Ida Drury_zoom_0.mp4
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    Optional Discussion: Personality, Values, and Workplace Dynamics (No points) Optional Discussion: Personality, Values, and Workplace Dynamics (No points)
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 3: Managing Stress, Decision Making, & Managing People June 19-25

Module 3: Managing Stress, Decision Making, & Managing People June 19-25
Module Completed Module In Progress Module Locked
Module 3: Managing Stress, Decision Making, & Managing People June 19-25 6376  
  • Context Module Sub Header

    Read: Denhardt et al. Chapters 4-5

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    Read: Mastracci et al., Chapters 3, pp. 41-53.

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    Mid-Course Survey - Anonymous Mid-Course Survey - Anonymous
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  • Discussion Topic
    Discussion: Leadership, engagement, and motivation Discussion: Leadership, engagement, and motivation
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 4: Motivation, Engagement & Leadership June 26-July 2

Module 4: Motivation, Engagement & Leadership June 26-July 2
Module Completed Module In Progress Module Locked
Module 4: Motivation, Engagement & Leadership June 26-July 2 6377  
  • Context Module Sub Header

    Read: Denhardt et al. Chapters 6-7, pp. 149-218

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • External Url
    Watch: Module 4 Lecture Video Watch: Module 4 Lecture Video
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • External Url
    TedTalk Dan Ariely on what makes us feel good about our work TedTalk Dan Ariely on what makes us feel good about our work
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • External Url
    Dewey Harris --Ask Me Why I Care Dewey Harris --Ask Me Why I Care
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    Optional Virtual Office Hour on 6/26 from 7-8 PM MDT (Zoom session, see web meetings tab)

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 6: QUALITY TOOLS

Module 6: QUALITY TOOLS
Module Completed Module In Progress Module Locked
Module 6: QUALITY TOOLS 277038  
  • Page
    6.1. Part 1: Introduction and Desired Learning Outcomes: QUALITY TOOLS 6.1. Part 1: Introduction and Desired Learning Outcomes: QUALITY TOOLS
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    6.2. Part 2: Assessment: Quality Tools 6.2. Part 2: Assessment: Quality Tools
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    6.3.1. LESSON: Quality Tools 6.3.1. LESSON: Quality Tools
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    6.3.2 Module Activities 6.3.2 Module Activities
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    6.3.2.1 Engage: Video about Seven (7) Quality Tools 6.3.2.1 Engage: Video about Seven (7) Quality Tools
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 17: Online (Zoom Meeting or Asynchronous Activity) - Dec. 5 & 7, 2022 Week 17: Online (Zoom Meeting or Asynchronous Activity) - Dec. 5 & 7, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    6.3.2.2: Explore: Fundamentals of Basic Quality Tools 6.3.2.2: Explore: Fundamentals of Basic Quality Tools
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 18: Face-to-Face - Discussion -LT#1 Engage & Explore - Dec. 12, 2022 Week 18: Face-to-Face - Discussion -LT#1 Engage & Explore - Dec. 12, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Face-to-Face - QUIZ - Dec. 14, 2022 Face-to-Face - QUIZ - Dec. 14, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 19: Online (Zoom Meeting or Asynchronous Activity) - Dec. 19 & 21, 2022 Week 19: Online (Zoom Meeting or Asynchronous Activity) - Dec. 19 & 21, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    6.3.2.3: LT#2 - Elaborate and Evaluate: Application of the Basic Quality Tools 6.3.2.3: LT#2 - Elaborate and Evaluate: Application of the Basic Quality Tools
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    5.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 5.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 5: TOTAL QUALITY MANAGEMENT IN SERVICES

Module 5: TOTAL QUALITY MANAGEMENT IN SERVICES
Module Completed Module In Progress Module Locked
Module 5: TOTAL QUALITY MANAGEMENT IN SERVICES 277041  
  • Page
    5.1. Part 1: Introduction and Desired Learning Outcomes: Total Quality Management in Services 5.1. Part 1: Introduction and Desired Learning Outcomes: Total Quality Management in Services
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    5.2. Part 2: Assessment: Total Quality Management in Services 5.2. Part 2: Assessment: Total Quality Management in Services
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    5.3.1.1. LESSON: TOTAL QUALITY MANAGEMENT IN SERVICES 5.3.1.1. LESSON: TOTAL QUALITY MANAGEMENT IN SERVICES
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    5.3.2. Module Activities 5.3.2. Module Activities
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    5.3.2.1 Engage: Video about Using SERVQUAL Dimensions to Measure Service Quality 5.3.2.1 Engage: Video about Using SERVQUAL Dimensions to Measure Service Quality
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 14: Face-to-face - Oral Recitation (Video) - Nov. 14 , 2022 Week 14: Face-to-face - Oral Recitation (Video) - Nov. 14 , 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Face-to-face-Graded Class Activity/Quiz - Nov. 16, 2022 Face-to-face-Graded Class Activity/Quiz - Nov. 16, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 15: Online (Zoom Meeting or Asynchronous Activity) - Nov. 21 & 23, 2022 Week 15: Online (Zoom Meeting or Asynchronous Activity) - Nov. 21 & 23, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    5.3.2.2: LT#1 - EXPLORE: QUALITY MANAGEMENT PRACTICES IN SERVICE ORGANIZATION 5.3.2.2: LT#1 - EXPLORE: QUALITY MANAGEMENT PRACTICES IN SERVICE ORGANIZATION
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 16: Face-to-face - Group Presentation LT#1 - Nov, 28, 2022 Week 16: Face-to-face - Group Presentation LT#1 - Nov, 28, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    5.3.2.3: LT#2 - ELABORATE AND EVALUATE: QUALITY MANAGEMENT PROBLEMS IN SERVICE ORGANIZATION 5.3.2.3: LT#2 - ELABORATE AND EVALUATE: QUALITY MANAGEMENT PROBLEMS IN SERVICE ORGANIZATION
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    5.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 5.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 4: Review of Total Quality Management

Module 4: Review of Total Quality Management
Module Completed Module In Progress Module Locked
Module 4: Review of Total Quality Management 277043  
  • Page
    4.1 Part1:Introduction and Desired Learning Outcomes - Review of Total Quality Management 4.1 Part1:Introduction and Desired Learning Outcomes - Review of Total Quality Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    4.2. Part 2: Assessment: Review of Total Quality Management 4.2. Part 2: Assessment: Review of Total Quality Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    4.3.1: Lesson: Review of Total Quality Management 4.3.1: Lesson: Review of Total Quality Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    4.3.2. Module Activities 4.3.2. Module Activities
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    4.3.2.1 Engage: Video about Total Quality Management 4.3.2.1 Engage: Video about Total Quality Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 11: Online (Zoom Meeting or Asynchronous Activity) - Oct. 24 & 26, 2022 Week 11: Online (Zoom Meeting or Asynchronous Activity) - Oct. 24 & 26, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    4.3.2.2: LT#1: Explore: Case Study: TQM in the Xerox Corporation 4.3.2.2: LT#1: Explore: Case Study: TQM in the Xerox Corporation
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 12: Face-to-face - Video Discussion and LT#1: Explore - Oct. 31, 2022 Week 12: Face-to-face - Video Discussion and LT#1: Explore - Oct. 31, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 13: Online (Zoom Meeting or Asynchronous Activity)- Nov. 07 & 09, 2022 Week 13: Online (Zoom Meeting or Asynchronous Activity)- Nov. 07 & 09, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    4.3.2.3: LT#2: ELABORATE AND EVALUATE: BENCHMARKING 4.3.2.3: LT#2: ELABORATE AND EVALUATE: BENCHMARKING
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    4.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 4.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 3: Quality and Strategy

Module 3: Quality and Strategy
Module Completed Module In Progress Module Locked
Module 3: Quality and Strategy 277045  
  • Page
    3.1. Part 1: Introduction and Desired Learning Outcomes - Quality and Strategy 3.1. Part 1: Introduction and Desired Learning Outcomes - Quality and Strategy
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    3.2. Part 2: Assessment - Quality and Strategy 3.2. Part 2: Assessment - Quality and Strategy
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    3.3. Part 3: Teaching and Learning Activities: Quality and Strategy

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    3.3.1. Lesson: Quality and Strategy 3.3.1. Lesson: Quality and Strategy
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    3.3.2 Module Activities

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    3.3.2.1 Engage: Video - Introduction to Quality 3.3.2.1 Engage: Video - Introduction to Quality
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 7: Face-to-Face-Video Discussion - Sept. 26, 2022 Week 7: Face-to-Face-Video Discussion - Sept. 26, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Face-to-Face-Module 3 Quiz - Sept. 28, 2022 Face-to-Face-Module 3 Quiz - Sept. 28, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    3.3.2.2 LT#1 - Explore: Managing Quality 3.3.2.2 LT#1 - Explore: Managing Quality
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 8: Online (Zoom Meeting or Asynchronous Activity) - Oct. 03 & 05, 2022 Week 8: Online (Zoom Meeting or Asynchronous Activity) - Oct. 03 & 05, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    3.3.2.2 LT#2 - Elaborate and Evaluate: Interview with the Quality Assurance Manager about Quality Problems 3.3.2.2 LT#2 - Elaborate and Evaluate: Interview with the Quality Assurance Manager about Quality Problems
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 9: Face-to-face- Group Presentation of 3.3.2.2.- LT#2 - Oct. 10 & 12, 2022 Week 9: Face-to-face- Group Presentation of 3.3.2.2.- LT#2 - Oct. 10 & 12, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    3.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 3.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 2: Productivity and Productivity Measurements

Module 2: Productivity and Productivity Measurements
Module Completed Module In Progress Module Locked
Module 2: Productivity and Productivity Measurements 277047  
  • Page
    2.1. Part 1: Introduction and Desired Learning Outcomes - Productivity and Productivity Measurements 2.1. Part 1: Introduction and Desired Learning Outcomes - Productivity and Productivity Measurements
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    2.2. Part 2: Assessment - Productivity and Productivity Measurements 2.2. Part 2: Assessment - Productivity and Productivity Measurements
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    2.3. Part 3: Teaching and Learning Activities - Productivity and Productivity Measurements

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    2.3.1. Explain - Lesson: Productivity and Productivity Measurements 2.3.1. Explain - Lesson: Productivity and Productivity Measurements
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    2.3.2 Module Activities

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 4: Online (Zoom Meeting or Asynchronous) - Sept. 05, 2022 Week 4: Online (Zoom Meeting or Asynchronous) - Sept. 05, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    2.3.2.1 LT#1 - Engage and Explore: Videos: Productivity and Measures of Productivity 2.3.2.1 LT#1 - Engage and Explore: Videos: Productivity and Measures of Productivity
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 5: Face-to-Face - Productivity Measurements Exercises - Sept. 12, 2022 Week 5: Face-to-Face - Productivity Measurements Exercises - Sept. 12, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Productivity Measurements Quiz - Sept. 14, 2022 Productivity Measurements Quiz - Sept. 14, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 6: Online (Zoom Meeting or Asynchronous) - Sept. 19, 2022 Week 6: Online (Zoom Meeting or Asynchronous) - Sept. 19, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    2.3.2.2 LT#2 - Elaborate and Evaluate: Strategies to Improve Productivity 2.3.2.2 LT#2 - Elaborate and Evaluate: Strategies to Improve Productivity
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    2.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 2.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 1: Overview of Production/Operation Management

Module 1: Overview of Production/Operation Management
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    1.1. Part 1: Introduction and Desired Learning Outcomes - Overview of Production/Operation Management 1.1. Part 1: Introduction and Desired Learning Outcomes - Overview of Production/Operation Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    1.2. Part 2: Assessment - Overview of Production/Operation Management 1.2. Part 2: Assessment - Overview of Production/Operation Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    1.3. Part 3: Teaching and Learning Activities - Overview of Production/Operations Management

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    1.3.1. Explain - Lesson: Overview of Production/Operation Management 1.3.1. Explain - Lesson: Overview of Production/Operation Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Context Module Sub Header

    1.3.2 Module Activities

    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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    Week 1: Face-to-Face - ORIENTATION - Aug. 15, 2022 Week 1: Face-to-Face - ORIENTATION - Aug. 15, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    1.3.2.1 LT#1 Engage: Video: Operations Management at Hard Rock Café 1.3.2.1 LT#1 Engage: Video: Operations Management at Hard Rock Café
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 2: Online (Zoom Meeting or Asynchronous) - Aug. 22, 2022 Week 2: Online (Zoom Meeting or Asynchronous) - Aug. 22, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    1.3.2.2 Explore: Interview of an Operations/Production Manager 1.3.2.2 Explore: Interview of an Operations/Production Manager
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    Week 3: Face-to-Face- Quiz - Aug. 31, 2022 Week 3: Face-to-Face- Quiz - Aug. 31, 2022
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    1.3.2.3 LT#3 -Elaborate and Evaluate: Hard Rock Café: 10 Decisions of Operations Management 1.3.2.3 LT#3 -Elaborate and Evaluate: Hard Rock Café: 10 Decisions of Operations Management
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Quiz
    1.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module] 1.3.3 Self Evaluation: [Module Name] [Note: this is the last item of each module]
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete

Module 0: Getting Started

Module 0: Getting Started
  • Complete All Items
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    0.1. Welcome letter 0.1. Welcome letter
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    0.2. Course Instructor and Details 0.2. Course Instructor and Details
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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    0.3. Canvas Technical Support 0.3. Canvas Technical Support
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Page
    0.4 HEU-wide Policies on Flexible Learning 0.4 HEU-wide Policies on Flexible Learning
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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    0.5. Classroom Policies 0.5. Classroom Policies
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Discussion Topic
    0.6 Getting to Know 0.6 Getting to Know
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
  • Assignment
    Vaccination Card Vaccination Card
    Score at least   Must score at least   to complete this module item Scored at least   Module item has been completed by scoring at least   View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
 
minimum score must view must submit must contribute